Q1: Are you factory or trading company?
A: We are manufacturing factory .
Q2: Can you guarantee your quality?
A: Of course. We are the manufacture factory. More importantly, we put a high value on our reputation. Best quality is our principle all the time. You can be assured on our production completely.
Q3: What should I do if we are not able to operate the machine when we receive it?
A: Operation manual and video demonstration sent along with the machine to give instructions. Besides, we have professional after-sale group to customer 's site to solve any problems.
Q4: How could I get the spares on machines?
A:We will send extra sets of easy broken spares and accessories like O ring etc. Non-artificial damaged spares will be sent freely and shipping free during 1 year's warranty.
Q5: Is there any insurance which I pay for to guarantee I will get the right machine?
A: We are an onsite check supplier from Made-in-China Platform provides quality protection, on time shipment protection and 100% safe payment protection. Our factory already highest stars of the grade.
Q6. What's the payment terms and trade terms for new customers?
A: Payment terms:T/T,L/C,D/P,O/A, Western Union etc.
Q7: What's the Minimum Order Quantity and warranty?
A: MOQ:1 set
Warranty:12 months,some customized products will be 24 months.
Q8:Do I need to pay for the extra cost like tax or duty ?
A:Yes, custom duty / tax it's the buyer responsibility need to pay it, the shipping cost it's not included the tax.
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